Install Convoy
Troubleshooting
This page contains fixes for some of the known installation and usage errors encountered when using Convoy across different platforms.
Events are stuck in the scheduled or processing state
Events are stuck in the scheduled or processing state
This can happen in older versions of Convoy and is a result of a bug where we register workers on a process that doesn’t also register the handler. What you can do is to update Convoy to a more recent version and run the retry command
terminal
Convoy is failing to connect to redis
Convoy is failing to connect to redis
Ensure that your Redis connection string is in the correct format and that you can connect to the instance using redis-cli from the same machine.
If you’re having any other issues, please reach out to us on Slack.